Job Profile
At Midea, we design and produce home appliance solutions engineered to ensure a surprisingly comfortable and eco-sustainable domestic life. In 50 years, through our mission to improve quality of life through experience, new technologies, and continuous product innovation, we have become one of the world's leading manufacturers of home appliances.
We are looking for a/an IT Specialist (Helpdesk) to join our team, who will support technical assistance activities for users and the management of the company's IT infrastructure, contributing to operational efficiency and the continuous improvement of IT services.
Key responsibilities and activities
• Provide first-level technical support for all company workstations, peripherals, and software;
Manage the ticketing system, ensuring the correct prioritisation and resolution of technical incidents;
• Set up and maintain company hardware (PCs, laptops, mobile devices) and user accounts;
• Support the IT Director Europe in the international implementation of security policies and system updates;
Document technical processes and keep the company's IT asset inventory up to date.
Requirements
• Diploma or Degree in Computer Science or related disciplines;
• Proven experience (even if brief) in IT Helpdesk or first-level technical support roles;
• In-depth knowledge of Windows/macOS operating systems and the Microsoft 365 suite;
• Familiarity with basic networking concepts (TCP/IP, LAN/WAN, VPN configuration);
- Bilingual Italian-Chinese (essential requirement for interaction with group stakeholders) with fluent knowledge of English.
• Problem-solving orientation, precision, and excellent interpersonal skills.
To send your application, write to: ilaria.debiase@midea.com
